Join Amber Artemis for an interview with RF Ohl owner Steve Ohl, an experienced entrepreneur maintaining a family-run heating oil, HVAC, and plumbing business for over three decades. Learn how to start and grow a small business with insights from Steve's journey, beginning with the steps he took to systematize and modernize the business that paved the way for growth. Discover the importance of adapting to market changes, leveraging technology, and maintaining excellent customer service. Steve also shares his strategies for managing family dynamics in business and his approach to effective team building and leadership. Whether you're navigating the startup phase or looking to expand your small (perhaps family run) business, this episode is packed with invaluable advice and inspiration.
00:00 Introduction
05:14 Early Beginnings and Family Business
18:32 Expansion and Diversification
21:10 Challenges and Changes
27:00 Embracing Technology and Modernization
36:49 Team Building and Leadership
43:09 Acquisitions and Growth Strategies
47:32 Future Goals and Reflections
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